1. Acceptance of Terms
By accessing and using our website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Use License
Permission is granted to temporarily download one copy of our games for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained in our games
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
3. Disclaimer
The materials on our website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim all other warranties including without limitation, implied warranties of merchantability or fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall AJGENTRYRETAILERS LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use our games or services, even if we or our authorized representative has been notified orally or in writing of the possibility of such damage.
5. Payment Terms and Conditions
By making purchases through our services, you agree to the following payment terms:
- Payment Methods: We accept various payment methods through secure third-party payment processors
- Transaction Security: All payments are processed using industry-standard encryption and security protocols
- Currency: All prices are displayed in USD unless otherwise specified
- Taxes: Applicable taxes will be added to your purchase total where required by law
- Order Confirmation: You will receive confirmation of your purchase via email
- Payment Authorization: By completing a purchase, you authorize us to charge your payment method for the specified amount
Payment Issues and Resolution
In the event of payment processing issues or delivery failures, please follow these procedures:
- Payment Processing Errors: If you encounter payment processing errors, please contact us immediately at [email protected]
- Failed Transactions: For failed transactions, include your order number, payment method used, and error message received
- Duplicate Charges: If you notice duplicate charges, contact us with transaction details for immediate resolution
- Payment Declined: If your payment is declined, verify your payment information and try again, or contact your payment provider
- Digital Delivery Issues: For digital products not received, check your email and spam folder first, then contact us
- Account Credits: If you believe you should receive account credits or in-game currency, contact us with proof of purchase
Contact for Payment Issues: For all payment-related problems, please email us at [email protected] with the subject line "Payment Issue" and include:
- Your order number or transaction ID
- Date and time of the transaction
- Payment method used
- Description of the issue
- Screenshots or error messages (if applicable)
Response Time: We aim to respond to payment issues within 24 hours during business days and will work to resolve problems as quickly as possible.
6. Refund Policy
We are committed to customer satisfaction and offer refunds for eligible purchases:
- Eligibility: Refunds are available for purchases made within 30 days of the transaction date
- Refund Process: To request a refund, please contact our customer service team at [email protected]
- Required Information: Include your order number, purchase date, and reason for the refund request
- Processing Time: Refund requests are typically processed within 3-5 business days
- Refund Methods: Refunds will be issued to the original payment method used for the purchase
- Non-Refundable Items: Some digital products or services may be non-refundable as specified at the time of purchase
Contact for Refunds: For all refund inquiries, please email us at [email protected] with the subject line "Refund Request" and include your order details.
7. Shipping and Delivery Policy
For physical products (if any), the following shipping and delivery terms apply:
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation
- Shipping Methods: We offer standard and expedited shipping options through reliable carriers
- Shipping Costs: Shipping costs are calculated based on product weight, destination, and selected shipping method
- Delivery Timeframes: Standard delivery typically takes 5-10 business days, expedited delivery 2-5 business days
- Tracking Information: Tracking numbers are provided via email once your order ships
- Delivery Address: Please ensure your shipping address is complete and accurate
- International Shipping: Available to most countries, subject to local customs and import regulations
- Shipping Delays: We are not responsible for delays caused by weather, customs, or carrier issues
- Damaged Items: Please inspect packages upon delivery and report any damage within 48 hours
- Lost Packages: Contact us immediately if your package is lost or not delivered within expected timeframe
Contact for Shipping: For shipping inquiries, please email us at [email protected] with the subject line "Shipping Inquiry" and include your order number.
8. Accuracy of Materials
The materials appearing on our website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice.
9. Links
We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.
10. Modifications
We may revise these terms of service for our website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms of Service.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United States and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
12. User Conduct
When using our services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Use our services for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Transmit any harmful, offensive, or inappropriate content
13. Intellectual Property
All content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of AJGENTRYRETAILERS LLC or its content suppliers and is protected by international copyright laws.
14. Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
15. Contact Information
For questions about these Terms of Service, please contact us at: